FAQ

There are guide video that show how to use machine and english instruction book send to you with machine.
If there is still have any question, we will provide free professinal guide for you until you could use machine well.

Free parts send to you in machine warranty period if machine have any problem.
Free after-sales service life for machine, please feel free contact us if your machine have any problem.

Our MOQ is 1 set machine. We could send machine to your country port directly, please tell us your port name. There will be best shipping freight and machine price send to you.   Welcome to Visit our factory: plz feel free to contact ph,whatsapp +86 138 183 63408.

Your tracking number will be sent to the email address you provided in a follow-up email (which is different than your order confirmation) after goods were delivered. Please check your junk folders if you have trouble locating this email.


1. By sea to your nearest port
2. By air to your nearest airport
3. By international express (DHL,TNT,UPS,FEDEX,EMS) Door to Door.
We will provide you the tracking number once your orders were shipped out. You could know it clearly for the status of the goods delivery.

Elevator Parts Warehouse offers a limited warranty of 90 days, starting from the date the purchase was received by the customer.

It depends on the specific problem. We offer a 90 day warranty on parts that were received defective. If you did not need the part or mis-diagnosed the problem there will be a restocking/labor fee on returned parts.

TT, Western Union, You can choose a convenient way for you .

Our inventory is always being updated. Our spare parts warehouse is one of the largest in China. If you can’t find what you’re looking for on our web, please don’t hesitate to contact us! If we don’t have it, we will get it!